Is regulation an obstacle or an enabler for innovation?
Well, it depends on the sector in which you innovate, but it is true that today, if you look, for instance, at the privacy regulation, there are different rules for different providers. The OTTs are currently not regulated, perhaps tomorrow they will be regulated through the GDPR regulation, but we, as a telco operator, still have the ePrivacy Regulation, which is more restrictive. So what we are really pleading for is to make sure that we have a level-playing field and that we are able to compete with those big OTT guys, with the same weapons as they have and then, I think, we can innovate.
Regarding the "Proximus of tomorrow", I think that a telco operator really needs to change, needs to transform, needs to innovate. I think that people will see connectivity more and more as a commodity. And, of course, you can make differences with the quality of your network, the quality of your service, but I think that you need to increase the relevance of your brand by bringing to customers additional value-added services.
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